Gone East

Apple Genius Bar

Steven Johnson has a good experience with the Apple Store's Genius Bar.

But as it turns out, when I finally call Apple the next day, they say: "Just take it down to the nearest Apple store and they should be able to fix it right there." So I hope into a cab with my 40-pound machine propped up on the seat next to me, and head into the Soho Apple store, and then lug the box up to the Genius Bar. Sure enough, they whisk it away for all of seven minutes, and come back with the drive reinstalled perfectly. No charge, no paperwork, no wait. The trickiest thing about the whole operation was trying to hail a cab in the middle of Soho on a Saturday afternoon with a $2,000 computer in one hand.

I've had a couple occasions to visit the Genius Bar, and they've all been good for me too!

Posted by jghiii at January 5, 2004 06:40 PM